Client Experience

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Client Experience

Restoring Healthcare Operations

During the December holidays, our IT company received an urgent inquiry from a healthcare provider facing network downtime. Despite the festive period, our team promptly responded and initiated a thorough assessment. We diagnosed the issue efficiently and worked diligently to restore their network functionality. Within one day, we successfully addressed the issue, ensuring the healthcare provider could resume normal operations. This incident underscores our commitment to delivering prompt and effective solutions, even during challenging times. Our professional and efficient response reflects our dedication to client satisfaction and technical expertise in resolving critical IT issues.

Scaling IT Solutions

Three years ago, Flux IT assumed management of a client with five employees, overseeing the transition as the company expanded to 100 employees within six months. Our role included implementing a scalable, cloud-based solution while maintaining an MSP infrastructure. Serving as a dedicated technology partner, we provided comprehensive support across all aspects of their IT needs. This continuous partnership reflects our commitment to delivering practical solutions and adapting to the evolving technological requirements of the client. The client has continued to rely on Flux IT for the past three years, underscoring the stability and effectiveness of our collaborative approach in managing their IT infrastructure.

Building Robust Infrastructure

Over the course of eight months, Flux IT successfully designed and implemented a robust server infrastructure, meeting all specifications outlined by the client. Beyond project completion, we extended our support for an additional 16 months, seamlessly integrating information technology (IT) and operational technology (OT) solutions across various facets of their mining activities. Our steady commitment ensured the client’s operations ran smoothly and securely. This success story exemplifies our capacity to deliver complex, long-term solutions, and our dedication to providing ongoing support tailored to the unique needs of our clients in both IT and OT domains, contributing to the sustained efficiency of their mining operations.

Protecting Mining Operations

In a partnership with an US based IT company, we took the lead in securing the operational technology (OT) for a mining client in a $10 million project. Serving as primary consultants, we successfully designed and implemented a robust OT cybersecurity infrastructure. This success story exemplifies our capability to lead and deliver complex IT solutions, fortifying critical systems for our clients. Through effective collaboration and expertise, we navigated the intricacies of OT security, providing the mining industry with a resilient and comprehensive cybersecurity framework.

Resources

2023-2030 Australian Cyber Security Strategy

Prudential Standard CPS 234 Information Security from APRA

Australian Cyber Security Centre

DigitalHealth for Healthcare providers

Cyber and Infrastructure Security Centre

Articles

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